I’m rather blunt in my anti-technology stance here in Japan, which is odd, as most of my client base are IT vendors and large IT organizations within multinationals. No apologies from me.
That’s the focus of my consulting, IT is just a tool, and businesspeople use tools, they shouldn't strive to become one.
Business process management, implementing a new workflow or solution, is one project that is often full of tools, yet short on focus.