Let’s keep this simple: ‘Software-as-a-Service’, 'Saas', ‘the Cloud’, ‘Web-based software’- or whatever else you want to call it - is software you access from off-site servers via the internet. You’ll come across consultants who try to make it sound more complex than it actually is. Many people are using it without actually realising it…Added a picture to Facebook? Bang, you’ve used the cloud. Got a Gmail account? You’re flying with Aladdin.